Privacy Policy for LUHANDRA
Last Updated: September 11, 2026
At LUHANDRA. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our website, place an order, create an account, subscribe to our communications, or otherwise interact with us.
By using the LUHANDRA website, you acknowledge that you have read and understood this Privacy Policy.
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- Who We Are:
This Privacy Policy applies to LUHANDRA, an online beauty and skincare store offering skincare products, beauty products, and related personal-care products.
Throughout this Privacy Policy, the terms “LUHANDRA” “we,” “us,” and “our” refer to LUHANDRA.
If you have any questions about how we process your personal information, you can contact us using the details provided at the end of this Privacy Policy.
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- Information We Collect:
We may collect different types of information depending on how you interact with our website.
A. Information You Provide Directly
When you place an order, create an account, contact us, subscribe to our newsletter, or otherwise interact with our website, we may collect information such as:
- Full name
- Email address
- Billing address
- Shipping address
- Telephone number
- Account login information
- Order details and purchase history
- Information you provide when contacting our customer support
- Preferences or information you voluntarily provide to us
B. Payment Information
When you make a purchase, payment information may be processed by our third-party payment service providers.
LUHANDRA does not intentionally store complete payment card details, such as your full credit or debit card number, when payment processing is handled by an external payment provider.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
C. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- General geographic location
- Pages visited
- Products viewed
- Referring website
- Date and time of your visit
- Website interaction and usage information
This information helps us maintain website security, understand how visitors use our website, and improve our services.
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- How We Use Your Information:
We use personal information only when necessary for legitimate business purposes and to provide our services.
Order Processing
Your information may be used to:
- Process and confirm your orders
- Process payments
- Prepare and fulfill your purchases
- Arrange delivery of your orders
- Provide order and shipping updates
- Provide tracking information when available
- Handle returns, refunds, replacements, or customer-service requests
Customer Support
We may use your information to:
- Respond to questions and requests
- Provide customer support
- Resolve problems with orders
- Communicate with you regarding your account or purchases
Website Improvement
We may use information about how visitors interact with our website to:
- Improve website functionality
- Improve our products and services
- Understand customer preferences
- Improve website performance
- Detect technical problems
- Maintain website security
Marketing and Communications
Where permitted by applicable law and, when required, with your consent, we may use your email address or other contact information to send:
- Promotional offers
- Product updates
- New product announcements
- Special offers
- Newsletters
- Other marketing communications
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
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- Legal Bases for Processing Personal Information:
Where applicable, particularly under the General Data Protection Regulation (GDPR), we process personal information based on one or more of the following legal grounds:
Performance of a Contract
We may process your information when it is necessary to:
- Process your order
- Take payment
- Deliver your purchase
- Provide customer support
- Fulfill our contractual obligations to you
Legal Obligations
We may process or retain information when necessary to comply with applicable laws, regulations, accounting requirements, tax obligations, or lawful requests from authorities.
Legitimate Interests
We may process certain information when necessary for legitimate business purposes, such as:
- Preventing fraud
- Protecting website security
- Improving our website
- Maintaining business records
- Responding to customer inquiries
- Protecting our legal rights
Consent
Where required by law, we may process your information based on your consent, including certain marketing communications and non-essential cookies.
You may withdraw consent at any time where processing is based on consent.
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- Sharing Your Information With Third Parties:
We do not sell, rent, or trade your personal information for money.
However, we may share necessary information with trusted third-party service providers when doing so is required to operate our business and provide our services.
These service providers may include:
- Payment processors
- E-commerce and website hosting providers
- Order fulfillment providers
- Product manufacturers and fulfillment partners
- Shipping and delivery companies
- Email and communication providers
- Analytics providers
- Fraud prevention and security services
- Customer support tools
- IT and technical service providers
These companies may only receive information that is reasonably necessary to provide their services.
For example, when you place an order, information such as your name, shipping address, email address, and order details may need to be provided to fulfillment and shipping partners so that your order can be prepared and delivered.
LUHANDRA works with third-party fulfillment partners for certain products and orders. Our fulfillment partners may process order information solely for purposes such as product preparation, packaging, fulfillment, and delivery.
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- Fulfillment and Shipping Partners:
Some LUHANDRA products may be manufactured, prepared, packaged, or fulfilled through third-party partners that support our private-label skincare business.
For applicable orders, we may provide the information necessary for fulfillment and delivery, such as:
- Customer name
- Shipping address
- Email address
- Telephone number, where required
- Products ordered
- Order number
- Shipping information
This information is shared only to the extent reasonably necessary to fulfill and deliver your order and provide related services.
Our fulfillment partners may operate facilities in different countries or regions. Therefore, depending on the destination and fulfillment process, your information may be processed outside your country.
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- Payment Processing:
Payments made through the LUHANDRA website may be processed by third-party payment providers.
Depending on the payment method you select, your payment information may be handled directly by the relevant payment provider.
These providers may process information necessary to:
- Authorize payments
- Prevent fraudulent transactions
- Complete purchases
- Process refunds
- Maintain transaction records
We recommend reviewing the privacy policy of the payment provider you use for additional information about how your payment information is processed.
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- Cookies and Similar Technologies:
LUHANDRA uses cookies and similar technologies to improve your experience on our website.
Cookies may be used to:
- Keep items in your shopping cart
- Remember preferences
- Maintain login sessions
- Improve website functionality
- Understand website traffic
- Analyze website performance
- Improve our marketing
- Help protect the website against fraudulent activity
Some cookies are necessary for the website to function properly, while other cookies may be used for analytics, personalization, or marketing purposes.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
You may also control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
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- Analytics and Advertising Technologies:
We may use third-party analytics or advertising technologies to understand how visitors interact with our website and to improve our marketing activities.
These technologies may collect information such as:
- Pages visited
- Products viewed
- General device information
- Browser information
- Approximate location
- Website interactions
- Advertising interactions
Where required by applicable law, we will obtain appropriate consent before using non-essential tracking technologies.
Third-party providers may process information according to their own privacy policies.
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- Data Retention:
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information may depend on:
- The nature of the information
- The purpose for which it was collected
- Whether you maintain an account with us
- Whether there is an ongoing customer relationship
- Legal, accounting, tax, or regulatory requirements
- The need to resolve disputes or enforce agreements
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.
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- Data Security:
We take reasonable technical and organizational measures to protect your personal information from:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
Our website may use encryption technologies such as SSL/TLS to help protect information transmitted through the website.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
For this reason, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
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- Your Privacy Rights:
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
Access
Request information about the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information in certain circumstances.
Restriction
Request that we restrict the processing of your personal information in certain circumstances.
Data Portability
Where applicable, request a copy of certain personal information in a structured, commonly used, and machine-readable format.
Objection
Object to certain types of processing, including certain processing based on legitimate interests or direct marketing.
Withdraw Consent
Where processing is based on your consent, you may withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.
To exercise your rights, please contact us using the contact information provided below.
We may need to verify your identity before fulfilling certain requests in order to protect your personal information and prevent unauthorized access.
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- European Economic Area (EEA) and GDPR:
If you are located in the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR).
These rights may include access, correction, deletion, restriction of processing, data portability, objection, and the right to withdraw consent where applicable.
You may also have the right to lodge a complaint with the data protection authority in the country where you live, work, or believe that a violation of applicable data protection law has occurred.
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- International Data Transfers:
Because LUHANDRA may work with service providers and fulfillment partners operating in different countries, your personal information may sometimes be processed or transferred outside your country of residence.
When applicable, we take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are used.
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- Children’s Privacy:
LUHANDRA is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.
We do not knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate steps to remove the information where required.
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- Third-Party Websites:
Our website may contain links to websites or services operated by third parties.
These websites may have their own privacy policies and terms of use.
LUHANDRA is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
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- Account Information:
If you create an account with LUHANDRA, you are responsible for maintaining the confidentiality of your login credentials.
Please notify us immediately if you believe your account has been accessed without authorization.
We may retain certain account information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
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- Your Communications With Us:
When you contact LUHANDRA by email, contact form, social media, or another communication method, we may retain the information you provide in order to:
- Respond to your request
- Provide customer support
- Maintain records of customer communications
- Resolve disputes
- Improve our services
Please do not send sensitive information that we have not requested.
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- Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our website
- Changes to our services
- Changes in technology
- Changes in legal or regulatory requirements
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.
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- Contact Us:
If you have questions about this Privacy Policy, your personal information, or how your information is processed, please contact us:
LUHANDRA
Email: support@luhandra.com
Website: LUHANDRA
If you would like to exercise any privacy rights described in this policy, please contact us using the email address above and clearly state the nature of your request.
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Your Privacy Matters
At LUHANDRA, we believe that protecting your personal information is an important part of providing a trustworthy and secure shopping experience.
We are committed to handling your information responsibly, using it only for legitimate business purposes, and taking reasonable measures to protect it.
Thank you for trusting LUHANDRA.